Basic Telephone English (Greeting, Answering, Placing Calls)

Basic Telephone English (Greeting, Answering, Placing Calls)

Today, we’re diving into the essential skills of basic telephone English.

In today’s fast-paced business world, effective phone communication is crucial. Whether you’re making a sales call, scheduling a meeting, or simply inquiring about a product, clear and confident phone etiquette is key.

Let’s start with answering the phone professionally.

1. “Good morning, [add your Company Name], this is [add your name] speaking. How may I assist you?”

For example: “Good morning, Global World this is Adam speaking. How may I assist you?”

1. “Good afternoon, [add your Company Name], this is [add your name] speaking. How may I assist you?”

For example: “Good afternoon, Global World this is Adam speaking. How may I assist you?”

1. “Thank you for calling [add your Company Name]. This is [add your name]. How can I help you today?”

For example: “Thank you for calling Global World. This is Charles. How can I help you today?”

Now, let’s look at making a phone call:

1. “Good morning, this is [add your name] from [add your Company Name].”

For example, “Good morning, this is Mark from Global World.”

1. “Good afternoon, this is [add your name] from [add your Company Name].”

For example, “Good afternoon, this is Mark from Global World.”

1. “I’m calling to inquire about…”
2. “I’d like to schedule a meeting with…”

Remember these key phrases:

1. “Could you please repeat that?”
2. “I’m sorry, I didn’t catch that.”
3. “Could you please speak a little slower?”
4. “I’ll hold for a moment.”
5. “Thank you for your time.”
6. “I look forward to speaking with you again soon.”

Practice these phrases and role-play phone calls with a friend or family member.

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